Return and Refund Policy – Ashraz Kitchen Lahore
Ashraz Kitchen mein hum apne customers ki satisfaction ko sabse zyada ahemiyat dete hain. Hamari return and refund policy is liye banayi gayi hai taake agar aap ke order mein koi masla ho to aap ko asaan aur fair solution mil sake. Neeche di gayi tafseel se aap ko humari refund policy, Lahore, frozen food return policy, aur order cancellation ke tamam rules samajh aa jayenge.
1. Retailers / Buyers ke liye
Ashraz Kitchen se order karne wale tamam retailers aur buyers ke liye yeh policy lagu hoti hai. Hum Lahore mein frozen chicken, frozen paratha, frozen vegetables, frozen rolls & samosa, frozen beef, aur frozen chutney deliver karte hain, is liye humari frozen food refund policy in items ki nature (perishable/frozen) ko madde nazar rakh kar banayi gayi hai.
Return Eligibility (Kis Condition Mein Return Accept Hoga)
Aap apna order neeche di gayi conditions mein return ya refund ke liye qualify kar sakte hain:
– Product damaged ya kharab halat mein deliver hua ho.
– Order mein ghalat item bhej diya gaya ho (wrong product delivered).
– Product ki packaging seal na ho ya tampered ho.
– Order incomplete ho, yani kuch items missing hon.
– Product expiry date guzar chuki ho delivery ke waqt.
Zaroori Note: Chunke hum frozen aur perishable food items (frozen chicken, frozen beef, frozen paratha waghera) sell karte hain, is liye **change of mind par return accept nahi hoga**. Return sirf tab valid hoga jab product mein koi genuine defect, damage, ya delivery error ho.
Return Time Frame
– Customer ko delivery ke 24 ghanton ke andar hamein complaint report karni hogi.
– Is time ke baad return ya refund request accept nahi ki jayegi, kyunke frozen items ki quality time ke sath change ho sakti hai.
2. Refund Policy (Refund Kaise Milega)
Agar aap ka return request approve ho jata hai, to refund process is tarah hoga:
1. Complaint Submit Karein: WhatsApp +92 322 4173988 ya email info@ashrazkitchen.com par order number, product ki tasveer, aur masle ki tafseel bhejein.
2. Verification: Hamari team 24-48 ghanton mein aap ke complaint ko verify karegi.
3. Refund Method: Approved refund original payment method mein ya store credit / next order discount ke through diya ja sakta hai.
4.Refund Timeline: Verification ke baad refund 3 se 7 working days mein process ho jata hai.
3. Order Cancellation Policy
– Order place karne ke 1 ghante ke andar cancel karwaya ja sakta hai, agar order abhi tak dispatch nahi hua.
– Dispatch hone ke baad order cancel nahi ho sakta, lekin agar delivery ke waqt product mein masla mila to return/refund policy apply hogi.
4. Non-Returnable Items
Neeche diye gaye cases mein return/refund accept nahi hoga:
– Agar product use ho chuka ho ya packaging khol kar consume kar liya gaya ho (defect ke ilawa).
– Change of mind ki wajah se return.
– Agar complaint 24 ghante ke time frame ke baad ki gayi ho.
– Agar galat delivery address customer ki taraf se diya gaya ho.
5. Contact Us for Returns & Refunds
Agar aap ko apne order mein koi masla ho aur aap return ya refund request karna chahte hain, to hamse rabta karein:
– 📍 Address: Guldasht Town, Zarrar Shaheed Road, Lahore Cantt.
– 📞 Phone/WhatsApp: +923224173988
– ✉️ Email: info@ashrazkitchen.com
Ashraz Kitchen ki return and refund policy ka maqsad customers ko trust aur transparency dena hai, taake aap fresh frozen food Lahore mein order karte waqt pura itminan mehsoos karein.